Privacy Policy
Updated October 21, 2026
At Hotel Costa Pacífica (“Hotel,” “we,” “us,” or “our”), we respect and protect the privacy of our guests, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a reservation, inquire about our services, attend an event, or otherwise interact with us. By providing your information, you acknowledge this Privacy Policy. Where required by law, we will request your consent for specific uses of your information.
1. Information We Collect. We collect personal information necessary to provide our hotel services, including names, email addresses, telephone numbers, billing information, reservation details, arrival and departure dates, guest preferences, and identification information required for check-in or legal compliance. For weddings, events, group bookings, restaurant reservations, spa appointments, and other services, we may also collect event details, guest counts, dietary requirements, and other information voluntarily provided by clients. Payment information is processed through authorized payment service providers. We may also collect technical information when you visit our website, including your IP address, browser type, device information, pages visited, and website interactions through cookies and similar technologies.
2. How We Use Your Information. We use personal information to process reservations and payments, communicate with guests, coordinate accommodations and services, respond to inquiries, organize weddings and events, provide restaurant and spa services, accommodate guest preferences, and fulfill our contractual and legal obligations. We may also use information to improve our website, measure marketing performance, maintain security, and enhance the guest experience. Where permitted by law and with any required consent, we may send promotional communications about special offers, events, hotel packages, and other services.
3. Reservations & Payment Processing. Hotel reservations and payments may be processed through third-party booking platforms, property management systems, and payment processors, including Cloudbeds and authorized payment providers. These services may collect and process personal information necessary to complete reservations and transactions. We share only the information reasonably necessary for these purposes, and third-party providers are responsible for handling information according to their applicable privacy and security obligations.
4. Weddings, Events & Group Reservations. When you inquire about or book a wedding, private event, retreat, or group reservation, we collect the information needed to prepare proposals, confirm availability, coordinate vendors, manage guest accommodations, and deliver the requested services. We may share relevant event details with approved service providers, such as caterers, transportation companies, entertainers, and other vendors, when necessary to fulfill your event arrangements and consistent with applicable privacy requirements. We do not authorize these providers to use your personal information for unrelated marketing purposes.
5. Marketing Communications. We may send information about hotel promotions, special events, accommodations, restaurant experiences, spa services, and other offers when you have requested or agreed to receive these communications or when otherwise permitted by applicable law. You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages or by contacting us through our website. Unsubscribing from marketing communications will not prevent us from sending necessary reservation confirmations, payment receipts, or other service-related messages.
6. Cookies & Website Analytics. Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, remember preferences, and measure advertising performance. These technologies may collect information such as IP addresses, device identifiers, browser types, and pages visited. Depending on the tools enabled on our website, third-party analytics or advertising services may also collect information about website activity. You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality. Where required, we will obtain consent before using nonessential cookies.
7. Sharing Your Information. Hotel Costa Pacífica does not sell or rent guest personal information to third parties for their independent marketing purposes. We may share information with trusted service providers who assist with reservations, payments, website management, guest communications, marketing, accounting, transportation, and other hotel operations. Information may also be disclosed when required by law, legal proceedings, government authorities, or when reasonably necessary to protect the safety, rights, or property of our guests, employees, or the Hotel. Any sharing or transfer of personal information will be subject to applicable legal requirements.
8. International Data Transfers. Hotel Costa Pacífica operates in Costa Rica and may use technology providers with systems or servers located outside Costa Rica, including in the United States. When personal information is processed or stored internationally, we take appropriate measures to protect it and obtain any consent required under Costa Rican data protection law.
9. Data Security. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure payment processing, access restrictions, encrypted connections, and appropriate staff procedures. Although we take data protection seriously, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Protection of Children. Our website and reservation services are intended primarily for adults. We do not knowingly collect personal information directly from children without appropriate parental or legal guardian authorization. Information about children may be provided by parents or guardians when necessary for hotel reservations, family accommodations, or event arrangements. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.
11. Your Privacy Rights. In accordance with applicable Costa Rican data protection laws, including Law No. 8968, you may request access to personal information we maintain about you, ask us to correct inaccurate or outdated information, request deletion of information where legally permitted, object to certain uses of your information, or withdraw previously granted consent. To exercise these rights, please contact Hotel Costa Pacífica through the contact information provided on our website. We may request reasonable verification of your identity before processing a request. We will respond within the timeframes required by applicable law. Some information may need to be retained for accounting, tax, contractual, security, or other legal obligations.
12. Data Retention. We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide hotel services, maintain required business records, resolve disputes, enforce agreements, and comply with applicable laws. Reservation records, invoices, and transaction details may be retained for legally required periods. Marketing information will be removed or its use discontinued when you withdraw consent, unless continued retention is permitted or required by law.
13. Third-Party Websites & Services. Our website may contain links to third-party websites, booking platforms, payment services, tour operators, or other businesses. These third parties operate independently and may have their own privacy policies. Hotel Costa Pacífica is not responsible for the privacy practices or content of websites and services that we do not control. We encourage you to review their policies before providing personal information.
14. Photography & Guest Privacy. Photographs and videos may be taken at Hotel Costa Pacífica for operational, promotional, or marketing purposes. We respect the privacy of our guests and will seek appropriate permission before using identifiable images of individuals in promotional materials when required by law. Private weddings and events will not be presented as public promotional content without appropriate authorization. Guests may contact the Hotel with concerns about the use of their images.
15. Changes to This Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. Any updates will be published on our website at https://costapacificahotel.com/privacy-policy with a revised effective date. Material changes affecting the use of personal information will be communicated or submitted for consent when required by law.
16. Governing Law. This Privacy Policy is governed by the applicable laws of Costa Rica, including Law No. 8968, the Law on Protection of Individuals Regarding the Processing of Personal Data, and its implementing regulations. Individuals may exercise their legal rights regarding personal information through the appropriate channels, including Costa Rica's Data Protection Agency (PRODHAB).
17. Contact Information. If you have questions about this Privacy Policy, wish to access, correct, or delete your personal information, or would like to update your communication preferences, please contact Hotel Costa Pacífica through our website.
Hotel Costa Pacífica
Esterillos Oeste, Puntarenas, Costa Rica
Website: https://costapacificahotel.com
Effective Date: October 21, 2026